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Q What is the warranty?
A There is a 15-year warranty under normal use. Terms and conditions applied.
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Q Can we inspect products before loading?
A Definitely, we welcome you to visit our factory to undergo product inspections.
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Q What about the leading time?
A In general, the leading time is about 15-25 days after receiving the deposit. But we will confirm the exact delivery date with you as different products and different order quantity will have different leading time. Thanks for your cooperation in advance.
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Q How to get sample? How long to make samples?
A Contact our sales team and tell us which product you like. We will send free sample to you. Delivery cost however is cover by you. We usually take 3 to 7 days to produce a sample.
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Q Are you able to make the products as our requirements?
A Yes, we accept customized order in both size and color. Check out our Customization page to learn more.
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Q What's the quartz slab price of VIVA?
A We sell the quartz slabs by Sqm. The quotation would vary from color to color, pattern to pattern, quantity to quantity and so on. We guarantee premium quality and competitive price. Welcome to inquiry.
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Q What sizes of quartz slabs are available from VIVA?
A VIVA standard slab sizes are 3000*1500 mm, 3200*1600 mm, 3000*1800 mm, 3000*1400 mm, 3000*1200 mm, 3200*1500 mmmm). Largest size 3200*1800mm and small slab size 2440*760mm are also available. Thickness is from 6mm to 30mm.
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Q In summary, what should you avoid on quartz countertops?
A - Cutting.
- Chipping
- Wax & polish
- Bleach
- High pH cleaners
- Permanent markers
- Solvents & chemicals
- Heat
- Tough materials
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Q How to clean quartz surface？
A It is very easy to clean our quartz surface. For daily cleaning, simply use water and common dish soap. It is important to remember that any abrasive cleaners or cleaners that contain bleach are NOT SUITABLE for cleaning the surface.
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Q What special precautions should be taken when cooking near quartz?
A The Quartz slab is highly durable. But you should avoid having direct contact of stewpot or hot pan on the surface because extreme heat can affect it. We recommend you use cutting boards, hot pads as a protector.
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Q Is quartz a food-safe surface? Is it Okay for rolling out dough?
A Yes, the quartz slab has a non-porous surface that prevents bacteria and germs from growing on the countertop. You can use it as a baking surface to make some tasty cookies for your family.
