Project

 

 

 

 

Customer background: The client is a local restaurant owner in Melbourne. He built a villa by himself but didn’t know much about quartz stone.

He found us through Google and sent us an inquiry.

 

Communication:  At the beginning, the customer didn’t know what design and style he wanted and he only had some data about the size of his villa interior. So we recommended him the latest Calacatta White style, which is the most popular one.  

 

And we also sent him some engineering cases that we did in China for reference. One of the kitchen decor impressed him deeply, so he decided to choose the same design.

 

Based on the size of villa interior, we made the design drawing and the processing cutting drawing to the customer for confirmation. Her felt that our service was pretty great and efficient, therefore he also asked us to help him purchase the furniture, and we shipped them together.

 

 

 

 

 

 

Customer background: The client is from Thailand and originally engaged in construction. He built a homestay hotel with a total of 25 houses.

 

Communication: The difficulty of this project lies in a highly constrained budget and he didn’t know what color suits his hotel.

 

In order to solve his problem, we asked him for the engineering drawings. We have designers who can give professional advice by analyzing the drawings. After our designer reading it, we suggested to use the grain series for kitchen countertop which is typical and economical.

 

We do our best according to customer requirements and he praised us for professionalism and attentive service.

 

Subsequent Adjustment: However, there were some minor problems later. The size of the faucet hole that the customer gave us was too small and required us to modify it. Fortunately, it can be changed to a bigger one. We kept very patient and free to help our customer.

 

In the end, the customer was very delighted and satisfied with us. He said that he would introduce more customers to us in the future.

 

 

 

 

Customer background: The client is a Chinese developer in Australia, who works on had hotel projects and is relatively influenced in the local area.

 

Communication: We came into contact and had a pleasant conversation. In the beginning, she sent us two pictures of quartz stone to see if we have the same styles. In fact, after verifying the texture and color, for one of them, we only have similar styles. And for another one, we have the same style. How do we deal with the situation of we do not have the same quartz slabs pattern? Right! We customize it according to the client's pattern. Finally, We asked the technician to take the sample card of quartz to follow up the customer’s request and arrange two types of them.

 

After receiving the samples, she confirmed with the constructor within 2 weeks. When we asked for the design drawings, she told us what made them a headache was that they did not have an internal exploded view of the kitchen tabletop but only the large engineering drawings. 

 

We told them there was not a problem, cause we are really proficient in engineering drawings. According to the design drawings, we made a detailed drawing of the kitchen countertop and the size of each place is indicated. They are extremely satisfied, and finally decided to place an order from us. 

 

After receiving the deposit, we arranged to print a large sample, took pictures and videos of the sample, and explained the specific details to the customer. She thought that we are very professional and was pretty satisfied with our service.

 

Production: After finishing the large version, we started processing and cutting the quartz slab according to the cutting drawings confirmed with the customer. For the packing, we professionally packaged it in a wooden box. 

 

Finally, his project also needed a tile cabinet. In order to help the customer, we also found the satisfactory ceramic tile for him and put it in the cabinet together with the quartz stone. 

 

Communication is crucial in keeping the customer satisfied. Our aim is to help customers and create our value for them.

 

 

 

 

Customer background: The client is a local restaurant owner in Melbourne. He built a villa by himself but didn’t know much about quartz stone. 

He found us through Google and sent us an inquiry.

 

Communication: At the beginning, the customer didn’t know what design and style he wanted and he only had some data about the size of his villa interior. So we recommended him the latest Calacatta White style, which is the most popular one. 

 

And we also sent him some engineering cases that we did in China for reference. One of the kitchen decor impressed him deeply, so he decided to choose the same design. 

 

Based on the size of villa interior, we made the design drawing and the processing cutting drawing to the customer for confirmation. Her felt that our service was pretty great and efficient, therefore he also asked us to help him purchase the furniture, and we shipped them together.

 

 

 

 

Communication: Receiving his email, we know about their budget constraints and the details about the actual design. To make it easier to clean and maintain, quartz stone surface is undoubtedly the preferable option. 

So we recommended the most suitable design within the budget - grain series, which is simple, classic, and durable. 

Due to space limitations, they need a small size of slab for worktop and the edges need to be customized. Based on the drawing, we selected the suitable customized edges. He was very satisfied with the solution because he could make full use of space. 

In addition to focus on the products, we always extremely attentive to what our customers concern.